Customer Testimonials

Cody was a great help and was able to answer all my questions.

Thank you to Cody from Southlake Kia for helping me find my dream mom car! I have been debating on a Carnival for a while and i’m so happy to have gotten one! The process was smooth and Cody was able to answer any questions I had with confidence and I never felt pressured at all (which was a big thing I was nervous about). My overall experience with everyone is absolutely a 10/10. Definitely will be back when we are looking for another vehicle.

Our experience here was great. Earl showed us the different packages of the Carnival that we were looking for, and helped us get the initial setup of the features done wuick & easy. Billy (the finance manager) made the paperwork quick & easy. Both my wife & i will be recommending to others to go see these 2 great individuals. Also the popcorn they have is better than a movie theater. 😉

Earl was great and personable during our whole experience.

L. Johnson took care of a sista! This my third car from them and I'm pleased

Both Brian and Earl were attentive. Brian contacted me via phone the night prior answering all my questions. When I walked into the dealership the next morning, Earl greeted me right away and made the process of purchasing a vehicle easy. Thank you Brian and Earl.

I have to give a huge thank you to Roger Moffat and Southlake Kia. Over the past week, I came to the table with what were probably some pretty unrealistic budget demands, yet Roger never made me feel pressured or dismissed. Instead, he showed incredible patience, professionalism, and grace throughout the entire process. Today I drove home in my new vehicle, and it's because Roger and the team at Southlake Kia worked hard to make it happen while staying within the budget I needed. Exceptional customer service is hard to find these days, but they absolutely delivered. If you'... Read More

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Google - Oct 26, 2026

I have to give a huge thank you to Roger Moffat and Southlake Kia. Over the past week, I came to the table with what were probably some pretty unrealistic budget demands, yet Roger never made me feel pressured or dismissed. Instead, he showed incredible patience, professionalism, and grace throughout the entire process. Today I drove home in my new vehicle, and it's because Roger and the team at Southlake Kia worked hard to make it happen while staying within the budget I needed. Exceptional customer service is hard to find these days, but they absolutely delivered. If you're in the market for a vehicle, I couldn't recommend them more highly. Thank you Southlake Kia for making this such a positive experience.

Cody is the MAN! Got me and my family into the telluride we wanted smooth and easy! After the stress of an accident the past few weeks he made it simple and to the point! If u need a car go to southlake Kia and ask for Cody! U wouldn’t want anyone else

Dennis was absolutely amazing! From the moment I walked in until the time I left, he consistently checked in to make sure my needs were being met and all my questions were answered. He took the time to understand what I was looking for and helped me find a vehicle that met all my needs at a great price. The entire experience was smooth and stress-free, and I truly appreciate his excellent customer service. Thank you, Dennis, for making this such a great experience! I highly recommend him to anyone looking for a vehicle.

Great experience. Earl is Awesome.

It was great. He was very patient and nice to me. He understood the assignment and got me in a great vehicle. Love it here.

Daniel was great at helping me find exactly what I needed. When you're looking for that perfect vehicle, he's your man!

This is our second time working with Dan. He is so kind and thorough and worked with us through the whole process! Highly recommend!

Best service center in NWI. Derrick and his team are top notch. They are kind and they explain everything in great detail. They work hard to give you the best deals and coupons they can. They are very trustworthy

he was super helpful! explained everything thoroughly for me as a first time car buyer! Thank you!

I recently purchased my new 2027 Kia Telluride from Southlake Kia, and I couldn’t be happier with the entire experience! A huge shoutout to Tayler, who was absolutely fantastic from start to finish! Tayler was professional, knowledgeable, friendly, and most importantly, communication was outstanding! Whether it was answering questions, providing updates, or keeping me informed throughout the process, Tayler was always on top of things. It’s refreshing to work with someone who understands that great customer service doesn’t stop at making the sale. And the Telluride? Absolutely love it! I’m still discovering all the bells and whistles, ... Read More

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Google - Oct 14, 2026

I recently purchased my new 2027 Kia Telluride from Southlake Kia, and I couldn’t be happier with the entire experience! A huge shoutout to Tayler, who was absolutely fantastic from start to finish! Tayler was professional, knowledgeable, friendly, and most importantly, communication was outstanding! Whether it was answering questions, providing updates, or keeping me informed throughout the process, Tayler was always on top of things. It’s refreshing to work with someone who understands that great customer service doesn’t stop at making the sale. And the Telluride? Absolutely love it! I’m still discovering all the bells and whistles, and at this point, I’m pretty sure it has more technology than my house! If you’re in the market for a new vehicle, I highly recommend Southlake Kia, and definitely ask for Tayler!

Went to this dealership with my wife and daughter to look at cars, and the customer service was disappointing from the start. We arrived about 15 minutes after they opened, and nobody was at the front to greet us or offer assistance. After waiting about five minutes, an employee named Juan finally came out. His demeanor was arrogant and dismissive, and the way he looked us up and down made us feel unwelcome. He called someone to help us, but after waiting several more minutes and nobody showing up, we decided to leave. The entire experience gave the impression that our ... Read More

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Google - Oct 12, 2026

Went to this dealership with my wife and daughter to look at cars, and the customer service was disappointing from the start. We arrived about 15 minutes after they opened, and nobody was at the front to greet us or offer assistance. After waiting about five minutes, an employee named Juan finally came out. His demeanor was arrogant and dismissive, and the way he looked us up and down made us feel unwelcome. He called someone to help us, but after waiting several more minutes and nobody showing up, we decided to leave. The entire experience gave the impression that our business was not valued. In car sales, first impressions matter, and an arrogant attitude toward potential customers is unacceptable. We came in willing to give this dealership our business, but the lack of professionalism and basic courtesy made sure that didn’t happen

Great service, honest, and professional even when I was undeserving thank you for excepting my apology on the coincidence of timing for my very old emergency brake to act up sorry I doubted otherwise and again thank you for your good professional service!!!

Earl was amazing. Such good help and so funny 🙂 definitely recommend. Made the process smooth and easy

Dan was EXTREMELY kind and helpful. Went the extra mile to make sure I got the vehicle I wanted. Knowledgeable, down to earth and A1 service.

Ask for Cody he does an amazing job selling cars.

Dan is the Man! Extremely professional and kept the process flowing with zero pressure.

Earl was amazing and so helpful! Definitely recommend him for all your car needs

Thank you Earl for a great experience! So easy to buy a car from this great dealership 🙌

Derek in service is an exceptional team member. He was able to help with a engine issue that helped prevent a tow. The service department is top notch.

Amazing help! Helped me get a new car at a fair price!

Dan Drakulich was the best and super helpful and it was a smooth process

Salesman Cody Schultz was amazing and made my experience buying a new car very enjoyable. I recommend

Cody S. was an excellent help with purchasing our latest Tacoma. He helped with our trade in and was able to get us a solid deal on our new purchase. Knowledgable, quick, and communicated efficiently. 10/10 would recommend.

Earl was a great, friendly salesman

Dan is the best financial advisor I've ever met with! Thanks for my seltoe

Earl is a great guy. You should buy your new next car from him. Knowledgeable and works hard to get you in your next car

If you ever need a new Kia — Earl is the man.

Cody was Great!!!!!

Great Customer Service, Was Patient and Reasonable With helping me find the best choice for me and got me approved Instantly!!

I bought my car from earl he was great awesome

I bought my first brand new car today with the salesman Cody helping me. He made the process absolutely stress free, answered all 218 questions I had and was so so patient! When I decide to buy my next car I will absolutely be returning to Cody for help!

Great experience and Earl Nymeyer was awesome

Dennis was great to work with. Made sure I got exactly what I was looking for and the monthly payment I could do. Highly recommend!

It was an amazing experience with everybody at Kia, Dennis did a fantastic job walking us through everything we needed to know and found the exact car we were looking for in a matter of seconds, he was great with the entire process and Billy was a great relief in walking us through paying and financing and was such a charming person to talk to and walk us through every step of the process! It was a fantastic experience!

I had such a great experience with Earl at Kia! After my accident, he made the process of getting into a new car so much easier. He worked with my budget, listened to exactly what I wanted, and helped me find the perfect car. I appreciate all his help and would definitely recommend Earl to anyone looking for a new vehicle! ❤️

Mr. Earl is the coolest 😎 very informative and easy to talk to

Tayler was a blessing in disguise! I was headed home from a not so great encounter with another dealership. I decided to pull over and look at the Kia inventory. I don’t think I was in the dealership for 30 minutes and I had selected my new vehicle!! Tayler was extremely pleasant and knowledgeable. Her warm authentic personality was what I needed in that very moment. If you are in the market for a vehicle stop by and ask for Tayler! You won’t be disappointed!!

Service department is a joke. Always an issue, Always wanting you to pay even if you have warranty coverage. Appointments not in computer correctly. Waste of time and money.

Extremely rude manager. He talks down to people and employees and will straight up tell you to be quiet mid-sentence. Left a really bad impression. This was my last visit here.

Earl was an amazing salesman. Explained everything very well. Wonderful experience

We bought a new shortage from Earl great experience talked us through the whole process. Go see E a rl. He'll treat you right.

They always go above and beyond

Very rude when fixing cars service manager name Derrick

DO NOT BUY A CAR FROM HERE. I have been waiting for my title in the mail for OVER A MONTH, and NO ONE has called me with an update or even bothered to explain what is going on. The customer service at Kia Southlake is absolutely unacceptable. Once the sale was complete, my sales associate, DAN, treated me like I no longer existed. The moment they had my money, I was completely forgotten. I am not surprise to see he has other horrible reviews. The finance manager, JIM, gladly accepted my $13,000 CHECK, but since then he has NEVER RETURNED ... Read More

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Google - Jun 29, 2026

DO NOT BUY A CAR FROM HERE. I have been waiting for my title in the mail for OVER A MONTH, and NO ONE has called me with an update or even bothered to explain what is going on. The customer service at Kia Southlake is absolutely unacceptable. Once the sale was complete, my sales associate, DAN, treated me like I no longer existed. The moment they had my money, I was completely forgotten. I am not surprise to see he has other horrible reviews. The finance manager, JIM, gladly accepted my $13,000 CHECK, but since then he has NEVER RETURNED A SINGLE PHONE CALL. It is unbelievable that after handing over that much money, I can't even get the courtesy of a callback. And good luck trying to reach anyone. NO ONE ANSWERS THE PHONE. I have called countless times and left multiple messages, and I have been completely ignored. If you want an EXTREMELY HORRIBLE CAR-BUYING EXPERIENCE, Kia Southlake will gladly give you one. They are happy to take your money, but once the paperwork is signed, you are on your own. I will NEVER, EVER buy another car from this dealership again, and I strongly encourage anyone considering buying a vehicle here to take their business somewhere else.

I purchased a vehicle about 2 months ago. This place is shady and hides things from you just to make a sale. Things I thought the vehicle came with, such as Brake Plus, were hidden within the 75 pages of paperwork you sign and didn't even realize I was paying for. I went in alone, as a woman, and clearly did not ask enough questions or pay attention to all the additional fees and contracts I was agreeing to. My mistake unfortunately and should have brought someone else with me. I ended up coming back into the dealership within a few ... Read More

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Google - Jun 4, 2026

I purchased a vehicle about 2 months ago. This place is shady and hides things from you just to make a sale. Things I thought the vehicle came with, such as Brake Plus, were hidden within the 75 pages of paperwork you sign and didn't even realize I was paying for. I went in alone, as a woman, and clearly did not ask enough questions or pay attention to all the additional fees and contracts I was agreeing to. My mistake unfortunately and should have brought someone else with me. I ended up coming back into the dealership within a few days and cancelled whatever contracts I was able to, which some I was told could not be cancelled. Now, here we are 7 weeks later and the money has still not been paid back to my loan. They are loosing money with me cancelling and do not want to pay it, and playing games at this point. I was also told I got the best interest rate they could find me, with a good credit score. I went to my nearest credit union a few days after purchase. They had all my information already and said the dealership had ran my credit the day of my purchase. They were offering me over 2 percent less of an interest rate, than what the dealership ultimately gave me and said was "The best" they found. Again, I should have asked more questions and left. Learn from my mistakes, and pick another dealership that actually cares and won't hide things from you, for their benefit. I was hoping/waiting for an email to come through like you usually get after purchasing a vehicle, but since they knew I wasn't happy, I never received that email to be able to let KIA know about my experience. Hopefully this review prevents this from happening to others. ASK QUESTIONS and try reading the 75 pages you are given, not just signing. Also, find financing prior to going in. It will save you stress, money, and being taken advantage of by people who know you may not know all the ends and outs of purchasing a vehicle. We will see if I ever get my almost $7,000.00 back of cancelled contract fees, so I can refinance with a better rate.

Bought a car and the check engine light came on immediately after. Tried calling several times to schedule a service but was continuously redirected to Nissan who informed me they do not have me under their system. Very unprofessional to give a customer the runaround

My experience at Kia was terrible ! I’m a 22 year old young women I own a 2024 Chevrolet Malibu I decided I was ready for a change so I went to Southlake Kia to do a trade in for a Kia K5 at first I was greeted by a really nice salesman named Josh I was treated well and was able to see the car I dreamed of then I was introduced to another salesman by the name of Dan Dan was extremely insensitive he diminished my current car threw my keys on the table saying he was over it gave ... Read More

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Google - May 24, 2026

My experience at Kia was terrible ! I’m a 22 year old young women I own a 2024 Chevrolet Malibu I decided I was ready for a change so I went to Southlake Kia to do a trade in for a Kia K5 at first I was greeted by a really nice salesman named Josh I was treated well and was able to see the car I dreamed of then I was introduced to another salesman by the name of Dan Dan was extremely insensitive he diminished my current car threw my keys on the table saying he was over it gave me a time limit to look at the car I wanted and even stormed off while I was speaking the interaction was so bad the salesman Josh had to intervene I left extremely disappointed, emotional, and discouraged. I would never recommend anyone to make a sale with Dan

Edit I purchased my vehicle on February 26, and it has already been in the shop 3 times for ongoing issues. At first, my experience with Earl Nymyer seemed positive he was patient and helpful during the sale. However, that completely changed once problems started with the vehicle. My car has had repeated warning lights come on, including the check engine light, traction control, and forward collision warning. On multiple occasions, the vehicle has even lost acceleration while I was driving on both the highway and city streets, which is a serious safety concern especially since I often have my child in ... Read More

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Google - Feb 26, 2026

Edit I purchased my vehicle on February 26, and it has already been in the shop 3 times for ongoing issues. At first, my experience with Earl Nymyer seemed positive he was patient and helpful during the sale. However, that completely changed once problems started with the vehicle. My car has had repeated warning lights come on, including the check engine light, traction control, and forward collision warning. On multiple occasions, the vehicle has even lost acceleration while I was driving on both the highway and city streets, which is a serious safety concern especially since I often have my child in the car. Despite bringing the vehicle back multiple times, I have been told everything is “fine,” and the issue has not been properly resolved. When I asked about options or assistance, I was told there was nothing that could be done because of my credit situation. At that point, it became clear that once the sale was done, my safety and concerns no longer mattered. A vehicle having safety-related issues this soon after purchase is not normal, and it should not be dismissed as wear and tear. I would not recommend shopping with Southlake Nissan or Southlake Kia. Based on my experience, they do not take customer safety seriously once the deal is completed. I had a great experience working with Earl Nymyer. He was patient, respectful, and took the time to answer all my questions without making me feel pressured. He helped me understand my options and worked with my situation to find something that made sense for me. The process felt smooth and transparent. I really appreciate his professionalism and would recommend him to anyone looking for a vehicle. Edit

Flexible with options and price. Not pushy and friendly environment. Dan came in on his day off to take care of me.

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They lied about having a good deal over the phone. Made me drive over an hour to get ripped off, had no negotiating, no cooperation, the sales person talked down to me like I didn’t know anything. When I asked a question I got no actual response.

We traded in a car May 2025 from out of state. In 2026 we are notified by DMV that Southlake KIA never notified them of the purchase (trade in). I tried contacting Southlake and get transferred around to eventually a voicemail with no return call. I did find a contact for their corporate company. I was told they have already re-sold it and it's up to the new buyer to fix Title. I call BS on that. Funny how they called all the time before I bought a new car, now crickets. DO NOT BUY FROM THEM! Especially from out of ... Read More

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Google - Jan 23, 2026

We traded in a car May 2025 from out of state. In 2026 we are notified by DMV that Southlake KIA never notified them of the purchase (trade in). I tried contacting Southlake and get transferred around to eventually a voicemail with no return call. I did find a contact for their corporate company. I was told they have already re-sold it and it's up to the new buyer to fix Title. I call BS on that. Funny how they called all the time before I bought a new car, now crickets. DO NOT BUY FROM THEM! Especially from out of state. Once they sell you a car, they are done with you. I will probably be hit with fees from DMV for a car I do not own. Thanks Southlake for all you don't do. Concerning your reply - This is the response from MN DMV "Contact the dealer so they can flag the record appropriately. They did not". So it may be a simple as you made a keying error in a program, but no one cares to solve the issue or look just a little deaper. Also, this is not the first issue I have had with the dealership. On the purchase of the new car you estimated and overcharged for the registration with MN. It took me calling KIA Corporate America and making a complaint to receive a return of overpayment from the dealership. No one was willing to solve the issue then as well.

I just got done buying my 2nd car from Earl. He’s professional, kind and knows his cars. When it came to price, I felt comfortable negotiating with him. He presented my side to his team and we made a very good deal. There was no pressure or tricks. I can wholeheartedly recommend Earl for your next car. Tell him, Jorge sent you. Go Bears! White Kia Soul 2025!!

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Awesome place to do business. No B.S. no games, just great people doing a great job. I've been buying vehicles for over 45 years and Southlake was the best car buying experience I've ever had!

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Sold me a car without a title in September 2022 and I didn’t know until I went to get it plated and they almost reported the car as stolen. July 2025 the car blew up. September 2025 and now they messed up my warranty refund checks and are impossible to get ahold of. No accountability.

The staff is friendly. The warranties on the Kia’s are terrific. The prices on the vehicles are reasonable.

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Avoid this dealer at all costs. Their service department is blatantly dishonest. I brought my fiancée’s Kia Forte in for a well-documented screen issue, simply to verify if it was covered under warranty. While she was there alone, they performed an unsolicited inspection and claimed her front brakes were at the very end of their life — less than 1mm left. This was a blatant attempt to upsell unnecessary work. The brakes had been serviced less than two months earlier with over 5mm remaining. To confirm, we went for a second opinion the very next day, and the brakes ... Read More

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DealerRater - Aug 27, 2025

Avoid this dealer at all costs. Their service department is blatantly dishonest. I brought my fiancée’s Kia Forte in for a well-documented screen issue, simply to verify if it was covered under warranty. While she was there alone, they performed an unsolicited inspection and claimed her front brakes were at the very end of their life — less than 1mm left. This was a blatant attempt to upsell unnecessary work. The brakes had been serviced less than two months earlier with over 5mm remaining. To confirm, we went for a second opinion the very next day, and the brakes were again verified at over 5mm, exactly as expected. This dealership preys on customers they think they can pressure — especially women or those who may not be mechanically knowledgeable. Dishonest, manipulative, and absolutely not to be trusted.

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I've bought 5 cars from southlake kia and never had a issue until now. On August 7th I was sent a text message from Dan about a trade in and payments would be the same or less for my vehicle. I usually ignore these messages, but that day I responded. I came in and told the salesman right of the bat that I'm upside down on my current vehicle, and I have high miles on it. He asked can he at least give my vehicle a appraisal and run my credit to see if a trade in is a ... Read More

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Google - Aug 18, 2025

I've bought 5 cars from southlake kia and never had a issue until now. On August 7th I was sent a text message from Dan about a trade in and payments would be the same or less for my vehicle. I usually ignore these messages, but that day I responded. I came in and told the salesman right of the bat that I'm upside down on my current vehicle, and I have high miles on it. He asked can he at least give my vehicle a appraisal and run my credit to see if a trade in is a good option for me. At first he did the right thing and tried to put me in a cheaper vehicle because of my negative equity. We then looked at a telluride Which I told him I didn't want because I was concerned about gas because I drive a lot. I told him I would prefer a vehicle like the one I have. I told him I did like the Sorento SX prestige and he told me that my payments would go up because it's more expensive, I Agreed and said no thanks. He then went and got the keys so we can test drive it. I told him I did not need to test Drive it because I already have that truck but he insisted. After we test drove it, he said at least let me go Run the numbers to see what comes back and I agreed. When he came back, the numbers were too high and I told him I can afford it, And I told him no thank you but thanks for letting me come in. He then proceeded to tell me to get the payments to where I wanted all I would have to do is refinance immediately after buying this car. I asked him How long would it take for me to finance it? He said I can do it within ten days but no later than before my first payment. He told me to check with my credit Union to see if he's telling the truth. I asked him multiple times what do I ask them because i'm confused about this. He repeated the instructions to me to ask them about refinancing a new purchased car, so I made a phone call to my credit Union telling them just that. The credit Union gave me a number based off the piece of paper that he had in front of me, And when I brought that back to dan, he asked Do we have a deal? I called the credit union one more time to double check and even gave him a higher number, And the numbers came back looking good. I told him we had a deal after a half hour of going back and forth and multiple calls to the credit union. I signed the papers with no money down Thinking that i'm about to get a new car and I'll be able to refinance it. Little did I know, after all the agreements were signed The agreement was emailed to me in PDF file and when I opened that PDF file a few days later, I finally saw that I was actually financing over seventy thousand dollars because all the negative equity I had. He never showed me on the piece of paper that we closed the deal with How much I would finance with all my negative equity, that part was left out. Once I called my credit Union and gave them the number $70000. They told me that they could not refinance a car with that much negative equity. I've called multiple credit unions and none of them will finance anything over fifty thousand dollars. Now I'm stuck with a car that I don't want, and a very expensive car Note that I can no longer afford. The only options they gave me was an electric vehicle That I don't want or to take off all the warranties off My new vehicle and try to refinance, which I also don't want. I've never had an issue with this dealership before, But I will never buy a car from southlake kia ever again.

Bought a used car last Saturday and the catalytic converter needs replacing already.

After purchasing a 2025 k5 gt-line awd I was told that I would receive a review within 5 days via email and if I filled it out I would get a free gift, 5 days came and went so I said to the salesman that I'm still waiting on the review, he then stated that they are random and I wouldn't be receiving one so I said what about a free complimentary oil change anyway and he said that it wasn't possible. Fast forward months later when I oil change was due I contacted Kia in Highland and said I ... Read More

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Google - Aug 8, 2025

After purchasing a 2025 k5 gt-line awd I was told that I would receive a review within 5 days via email and if I filled it out I would get a free gift, 5 days came and went so I said to the salesman that I'm still waiting on the review, he then stated that they are random and I wouldn't be receiving one so I said what about a free complimentary oil change anyway and he said that it wasn't possible. Fast forward months later when I oil change was due I contacted Kia in Highland and said I would like to make an appointment for an oil change and the service department asked me did I purchased the vehicle from them, I said does that matter? And he responded that if I did the first oil change would be free. So I will use Highland Kia from now on.

I'm updating my review from 6 months ago. I bought a car from Tayler, and she said if I posted a good review, I'd get three free oil changes. Went in today for my 2nd free oil change, and they said they had no record of anything. After some back and forth, the service manager said they'd cover it. But, he also said I was the third customer today to make that claim, so obviously the sales people are bribing customers with "free oil changes" in exchange for a good review, but then not actually giving ... Read More

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Google - Aug 5, 2025

I'm updating my review from 6 months ago. I bought a car from Tayler, and she said if I posted a good review, I'd get three free oil changes. Went in today for my 2nd free oil change, and they said they had no record of anything. After some back and forth, the service manager said they'd cover it. But, he also said I was the third customer today to make that claim, so obviously the sales people are bribing customers with "free oil changes" in exchange for a good review, but then not actually giving out "we owe" papers for those oil changes. How many of these "good" reviews were made just to get some free oil changes?? If I could give the service department a separate rating, I would. This rating is just for the sales people that don't follow through.

There's so much I can say about Southlake Kia. The staff is very dismissive starting with the General Manager on down. I don't recommend anyone going here! Update to the owners response: I never stated it was my situation that resulted in my review. I am however personally connected to the individual that purchased a vehicle from this location. Therefore, you cannot tell when when wrong has occurred, Mr. Gregory Chip! Obviously l, there was a reason I didn't return to purchase a vehicle 4 years ago. Now, you have a Wonderfully Blessed Day!

Dan and Billy made the experience incredible. The greatest dealership experience I have ever had. Cannot recommend enough.

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Had nothing but problems with this dealership their finance department and Thad himself regarding a total loss vehicle. Currently have been fighting with them for more than two months regarding gap insurance and warranty credits. Would advise people do business elsewhere with a more trustworthy dealership.

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Im so tired of this place. They are never timely about service and my salesman tried giving me over 20% intrest on a new car. The second oil change of my new vehicle at 10,000 miles, one of their technicians left my oil plug loose and I had a puddle of oil the stained my garage floor. I will never be returning to Southlake Kia for service or a new vehicle. Also canceled my appointment that I scheduled 2 weeks ago and didn't bother notifying me so I drove an hour to pretty much be denied service.

We had great help from earl! He was extremely helpful in the purchase of my car

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Great staff that helped me find a great car. Knowledgeable staff that meet their customers needs

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This place is so unprofessional I would not get a car from here if I were you! we spent 21,000 on a car that already needs new breaks and rotors within 2 months And service couldn't even give me a new sticker for my oil change when I went for my free oil change so I have no idea when to get my next oil change I text Jenna and she ignores me. Been texting her since the beginning of may and still nothing.

Dan in sales was great; let him keep his gift card, please! However, my dissatisfaction comes with the financial office of Southlake Kia. It has now been 24 days since I sold my car to Southlake Kia, and still nobody has an idea of where the check is or when it is going to be cashed. I had to make a payment on a car I no longer own due to my lender saying I would be delinquent if I didn't pay the payment, with another payment coming up here in about a week and a half. This equals about $640 ... Read More

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Google - Mar 24, 2025

Dan in sales was great; let him keep his gift card, please! However, my dissatisfaction comes with the financial office of Southlake Kia. It has now been 24 days since I sold my car to Southlake Kia, and still nobody has an idea of where the check is or when it is going to be cashed. I had to make a payment on a car I no longer own due to my lender saying I would be delinquent if I didn't pay the payment, with another payment coming up here in about a week and a half. This equals about $640 that I am paying on a car I no longer have in my posession. I have purchased cars before, and never has it taken 24 days for any party to have any sort of idea of where the check is. Additionally, I was told the check was mailed on 3/18, which is 24 days since I had sold the car, meaning I am paying additional interest for this not being handled. I have tried to reach the finance manager, Bill, and left voicemails with no call back. Called my lender again today (3/24), and still nobody has an idea of where the check is, not even the title clerk. All I get from anyone is, "Well, hopefully the check gets there soon." I am appalled with the lack of respect for a paying customer this is demonstrating!

This place is bad for business. They’re all about sales not the customers. Also i’m already having problems with the car. And what’s so bad the car use to be one of the workers girlfriend car so that tells you that they didn’t even check the car before they put it on the lot. And I haven’t even made the first payment on it yet. And they won’t even cover the charges so sad. I’ll never come here for a car again. If I could give this place a triple zero I would. ... Read More

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Google - Mar 18, 2025

This place is bad for business. They’re all about sales not the customers. Also i’m already having problems with the car. And what’s so bad the car use to be one of the workers girlfriend car so that tells you that they didn’t even check the car before they put it on the lot. And I haven’t even made the first payment on it yet. And they won’t even cover the charges so sad. I’ll never come here for a car again. If I could give this place a triple zero I would. I really hate I came here.

Salesmen were rude

Earl is awesome, this is our 2nd Kia we bought from Earl. We’re practically family now. Highly Recommend

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A very nice guy to work with. Very knowledgeable, he answered a lot of questions. He worked with us to get the best deal.

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Update: the reply says it was a blown engine. The engine was not blown and if it was why wasn’t a service request put in with KIA manufacturing for warrant place when I bought the car? The engine was not blown the heat wasn’t working due to a known issue that KIA has with that particular car. Don’t start replying and lying. You should have put a service request in the car was brought over. You definitely will not hide your hands. You played a part in this situation. Do not take your car to get serviced ... Read More

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Google - Feb 24, 2025

Update: the reply says it was a blown engine. The engine was not blown and if it was why wasn’t a service request put in with KIA manufacturing for warrant place when I bought the car? The engine was not blown the heat wasn’t working due to a known issue that KIA has with that particular car. Don’t start replying and lying. You should have put a service request in the car was brought over. You definitely will not hide your hands. You played a part in this situation. Do not take your car to get serviced here. I bought a car from another local dealer we noticed the heat didn’t work the dealer took the car to Southlake Kia. Bryan at southlake immediate notice that there maybe a head gasket issues and that Kia has a known head gasket issue and has even extended warranties for this issue. Bryan told me he was going to contact Kia and put in a service request for the warranty On Jan 16th. Bryan had me thinking for 5 days that we were waiting on Kia see if they would cover the head gasket to my surprise Bryan did never contact Kia and they tried to fix the issue in other ways. Yet it still didn’t work so now they decided to reach out to KIA only to find out that KIA need them to take apart the engine and send them pictures. That was 2 weeks after Jan 16th. On Feb 12th they find out that it is the engine and they ordered me a new engine. Derek the manager says it should take 3 to 7 days. I call on Feb 20th engine not there it’s still shipping. I call today Feb 24th oh the engine is on back order and we have no idea when it will arrive. Here is my issue 1. They should have contact Kia when they said they was on Jan 16th. They dropped the ball. 2 when I spoke with Derek he was rude he hung up on me and called me back to hang up on me again. 3. The only communication I get is from when I call. Now I’m like ok I need a loaner they telling me there is a wait list and it’s first come first serve from when the engine was ordered. That engine should have been ordered if you would have put in the service request with Kia manufacturing on Jan 16th. You all dropped the ball and there isn’t a level of remorse. Be being sold the car like this isn’t your fault nor is the engine being on back order. However your horrible customer service and lack of accountability is beyond me. This could have been a resolved issue you get paid to put an engine in and I get a new engine should have been a win win. This service center has too many vehicles to service. Derek keeps explaining to me how there are multiple customers who cars have been there for months that doesn’t move me so if I was you take your car to another KIA service center because they got enough going on.

I hope this will help someone as a warning for buying cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! THEY SWAP OUT CARS!! Long story short, We went to buy a kia Telluride and after test driving, negociating, walking away and continued negociating, we agreed on a price on the car I test drove but had to buy it the next day due to baby sitters. When we went the next day to buy it, the car was pulled up and ready to go with the sticker already out of the window. I should have looked at the sticker ... Read More

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Google - Jan 26, 2025

I hope this will help someone as a warning for buying cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! THEY SWAP OUT CARS!! Long story short, We went to buy a kia Telluride and after test driving, negociating, walking away and continued negociating, we agreed on a price on the car I test drove but had to buy it the next day due to baby sitters. When we went the next day to buy it, the car was pulled up and ready to go with the sticker already out of the window. I should have looked at the sticker that took down cause THEY SWAPPED CARS! The car I thought I was getting had dealer additive on it and the one I got didn't have any of it. I ended up overpaying for the car cause then led me to believe I was getting the one with the dealer additives. The manager Is completely useless, told me I got ' 2,500 off and I said where, that was a charge' when I went back to get my money. I would be embarrassed to call the man my boss if I worked there, intentionally screwing people over who work hard for their money, lying about product sales and committing Fraud

I hope this will help someone as a warning for buying cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! Long story short, We went to buy a kia Telluride and after test driving, negotiating, walking away and continued negotiating, we agreed on a price on the car I test drove but had to buy it the next day due to baby sitters. When we went the next day to buy it, the car was pulled up and ready to go with the sticker already out of the window. I should have looked at the sticker that took down cause ... Read More

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DealerRater - Jan 25, 2025

I hope this will help someone as a warning for buying cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! Long story short, We went to buy a kia Telluride and after test driving, negotiating, walking away and continued negotiating, we agreed on a price on the car I test drove but had to buy it the next day due to baby sitters. When we went the next day to buy it, the car was pulled up and ready to go with the sticker already out of the window. I should have looked at the sticker that took down cause THEY SWAPPED CARS! The car I thought I was getting had dealer additive on it and the one I got didn't have any of it. I ended up overpaying for the car cause then led me to believe I was getting the one with the dealer additives. The manager Is completely useless, told me I got ' 2,500 off and I said where, that was a charge' when I went back to get my money. I would be embarrassed to call the man my boss if I worked there, intentionally screwing people over who work hard for their money, lying about product sales and committing Fraud.

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Everyone is quite helpful and fast. They also wash my car before returning it which I really appreciate.The employees are all friendly and polite.. I haven’t had any problems with my cars which is why I continue to buy Kia’s when I want a new car!

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Bad experience with Michael Arizmendi’s statements and the dealership trying to sell a used car with a wheel bearings problem. When we tested out a car, its driving was off, and we swung by our mechanic who identified a safety issue on the rear bearings needing to be fixed in addition to old rotors with new brake pads. We showed the work to Michael, and point blank he said the Southlake Kia mechanics already looked at the car and there were no issues. Weird claims and deceptive practices evidently used to negotiate price and push financing even though we ... Read More

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DealerRater - Dec 31, 2024

Bad experience with Michael Arizmendi’s statements and the dealership trying to sell a used car with a wheel bearings problem. When we tested out a car, its driving was off, and we swung by our mechanic who identified a safety issue on the rear bearings needing to be fixed in addition to old rotors with new brake pads. We showed the work to Michael, and point blank he said the Southlake Kia mechanics already looked at the car and there were no issues. Weird claims and deceptive practices evidently used to negotiate price and push financing even though we had financing set up with our bank: 1.) Claimed their mechanics did a thorough review of the vehicle and there was no problems. Even in the face of a second opinion. 2.)He said the car was being kept for his cousin, but he could consider selling to us. 3.) Claimed the online price that we screenshotted from last week was never the price 4.) After we left, he called back and offered to fix the car problems BUT only if we bought it today. He said he wasn’t working the next day. (When I went back the next day, he was indeed working there.) 5.) He said that even though we would pay with an overnight check from our bank, he would have to do a hard pull of our credit for OFAC. I googled and websites like Experian and Edmund’s warn that this is a common lie and common tactic salesman claim to be able to offer financing or consider income in price negotiations - at the expense of our credit score. 6.) He also said he wouldn’t take a wire and suggested our bank it isn’t as credible as the companies they work with and could take up to a month for the check to show up. When we elevated these concerns to a manager, the manager offered to do the deal but not fix the wheel bearings. That is a big safety deal and $1k-$3k repair needed right away, so we walked away. I worry that the next customer takes home an undisclosed wheel bearing problem.

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Jenna V. and the finance manager got me in the car i wanted along with a nice warranty. It was a pleasant experience and purchase with Jenna and the southlake kia team. Very happy.

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Nothing but the best! I was helped right away and they worked around everything little thing.

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Did not buy a car from here but used the service department. Came in for a stutter in the engine with a Kia forte. Service writer wrote it up for a O2 sensor. They did the work but obviously didn't test drive after. I came to pick up the forte and in the parking lot before leaving it was still doing the same stutter. They ran a diagnostic for a couple hundred dollars and said that the EMC was bad, 2k part that will take 2 weeks for them to get. No complimentary rental or even a deal on getting ... Read More

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Google - Nov 12, 2024

Did not buy a car from here but used the service department. Came in for a stutter in the engine with a Kia forte. Service writer wrote it up for a O2 sensor. They did the work but obviously didn't test drive after. I came to pick up the forte and in the parking lot before leaving it was still doing the same stutter. They ran a diagnostic for a couple hundred dollars and said that the EMC was bad, 2k part that will take 2 weeks for them to get. No complimentary rental or even a deal on getting a rental, just 2 weeks no car. Service writer says it's good, crank it up and make it all the way to the street before it starts to stutter again. Now it's the catalytic converter, 3k part. I ask if there's any guarantee on the work. The answer is no. Long story short they never changed the original O2 sensor. I go back and inquire about what happened and why such expensive work was advised instead of changing the original broken sensor. Still no response on that over a year later.

I went to southlake kia this afternoon and was talked down to and disrespected. From the moment I sat down, the salesman was rude and unfriendly. I was told by the salesman Ray repeatedly, that a Kia telluride was a 60, 000 luxury car. Implying that I could not afford it many times. I have a 4 yr degree in one of the most trusted professions in the world! I also was told, my credit had to be ran in order to test drive. Also, I could not even sit in the vehicle to even get a feel for it! This was the ... Read More

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Google - Nov 1, 2024

I went to southlake kia this afternoon and was talked down to and disrespected. From the moment I sat down, the salesman was rude and unfriendly. I was told by the salesman Ray repeatedly, that a Kia telluride was a 60, 000 luxury car. Implying that I could not afford it many times. I have a 4 yr degree in one of the most trusted professions in the world! I also was told, my credit had to be ran in order to test drive. Also, I could not even sit in the vehicle to even get a feel for it! This was the worst experience ever! I really wanted a Kia Telluride and you all have lost a customer! I was a for sure buy. The terrible customer service and demeaning insults (that I won't list here), will always be remembered! Thus, I will never buy a KIA anything! I recommend to not even waste your time or hard earned money!

I've purchased several vehicles from this dealer as well as had complete services on them and to date satisfaction has been the best I've ever had. My review on this dealership has the five star plus as far as I'm concern.

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Staff very unprofessional!

Quick to take your money when you get the vehicle but when you need to talk to someone about issues , warranty etc. its like pulling teeth to get someone on the phone.

The service department was awesome! The sales department is horrible!!! The sales rep named Taylor was extremely rude, dismissive, and disrespectful. She was opporating from a since of entitlement that the manager named Joey refused to effectively address. Deplorable customer service!

Do NOT buy from this dealer! They knowingly sold us a car with problems that were actively being fixed in THEIR mechanics shop without making us aware. We drove 2 hours for the vehicle and due to their fear we wouldn't return, they pushed us into buying without informing us it was being worked on. It took the dealer a good 30 minutes to "locate" he vehicle.. first red flag. We drove it all the way home to find it was leaking a lime gree substance on our garage floor. Come to find out, the rear AC line had ... Read More

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Google - Sep 5, 2024

Do NOT buy from this dealer! They knowingly sold us a car with problems that were actively being fixed in THEIR mechanics shop without making us aware. We drove 2 hours for the vehicle and due to their fear we wouldn't return, they pushed us into buying without informing us it was being worked on. It took the dealer a good 30 minutes to "locate" he vehicle.. first red flag. We drove it all the way home to find it was leaking a lime gree substance on our garage floor. Come to find out, the rear AC line had a leak they were attempting to patch and repair. We called them and they agreed to fix it and ADMITTED they knew, but again, it was a 2 hour trip ONE WAY and had to be kept for a week to fix! They were rude about it and unapologetic. This place has red flags galore... Just do yourself a favor and stay away!